Why do I have to use Pay Tel?

Does Pay Tel provide inmate phone service at my local jail?

How can I get a rate quote?

Why must I set up an account with a PIN to get answers?

What if I forgot my PIN?

How do I find out why a number is blocked and how to unblock a number?

What is the most economical way to open an account quickly?

How can I make a payment?

How can I find out when a number is unblocked?

Can I bypass the introductory messages when I receive calls after I have opened an account?

How do I block my number?

Why are calls blocked?

Why are some calls disconnected?

Why collect calls?

How does the inmate phone system work?

How are calls billed?

Are There Any Additional Fees?

Why are Collect Calls more expensive?

The Theft of Telecommunications Service is a Crime

WHY ARE SOME CALLS DISCONNECTED?

Calls may be disconnected if any of the following activities occur during a call.

  • Stop talking without hanging up.
  • Attempts to make a 3-way call.
  • Attempt to answer Call Waiting.
  • Attempt to put a call on hold.
  • Attempt to transfer a call.
  • Use of a cordless phone (static).
  • Use of a wireless phone (dropped cell tower or static).

PAY-TEL does not accept responsibility for dropped wireless phone calls.

NO CREDIT WILL BE ISSUED FOR CALLS THAT ARE DISCONNECTED BECAUSE OF ONE OF THE ABOVE ACTIVITIES.

 

   
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