WHAT IF I FORGOT MY PIN?

Proof of Identity

Pay Tel cannot discuss any account information with you unless you have previously established a Personal Identification Number (PIN) for security purposes.  When you first contact Pay Tel, you are provided instructions via Pay Tel’s automated phone system or website on how to create a personal six-digit PIN.  When you speak with a Customer Service Representative, you will be asked to provide your PIN to verify your identity before personal account information is discussed.  The PIN require­ment is a federal requirement to protect your personal information. 

If You Forget Your PIN:

You have two choices:

1) Create a new PIN using website; or

2) Create a new PIN with Proof of Identity.

Create a New PIN using Website:  If your account was established on Pay Tel’s website and you provided an answer to a Security Question, you may visit www.paytel.com and follow the “Forgot Your Pin” instructions on the Customer Log-In page.  When the requested information is provided, you will then be able to enter a new PIN.

Create a New PIN with Proof of Identity:  If you forget your PIN and your account was not set up on Pay Tel’s website, a new PIN will need to be created.  To create a new PIN, you must fax or mail a copy of your drivers license and a copy of your most recent telephone bill showing you are the responsible party for the telephone account.  Also, you must include with the fax or mailed copy the six-digit PIN you wish to use. 

Fax No. 1-800-776-8423 or mail to:  Pay Tel Communications, Inc., PO Box 19290, Greensboro, NC  27419.