What is the most economical way to open an account quickly?

How can I check my account balance?

How do I unblock a number?

Will I get an account statement?

How do I check my account statements?

What if I forgot my PIN?

Why is account balance information on the Automated Customer Service Phone System and the “My Account” page on the Web not real time?

Does Pay Tel have a way for customers to avoid interruptions in service by authorizing additional automatic payments?

Can I access an account on the website when it was opened over the phone on the Payment Hotline?

How does Pay Tel notify customers when an account balance is low?

Will I get credit for dropped calls?

How do I request a refund?

How do I receive funds that are left on an account after six months?

 

Will I get an account statement? 

Thanks to Alana M. of Savannah, Georgia for this suggestion.

  • On our website Pay Tel makes available bi-monthly statements.
  • To receive a statement through the mail or review it on the web, you must complete an account application on our website.  If you make a payment MoneyGram, and provide a complete address and print the word “YES” on the ATTENTION LINE of the Blue Payment Form, you will also receive a statement.
  • Prepaid Account Statements are posted on our website or mailed bi-monthly showing your call activity, costs as well as payments received and your account balance.
  • Direct Bill Account Statements are posted on our website or mailed bi-monthly showing your call activity and costs as well as payments received and your balance due.
  • Remember – if you opened your account using our Automated Payment Hotline, we do not have your address, so you will need to visit our website to complete an account application or call customer service at 1-800-729-8355.

 
   
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