MISSION STATEMENT - PAY-TEL’s mission for our clients, is to be the partner of choice for the provisioning of Inmate Telephone Service by designing, building and supporting the most innovative, reliable systems that meet the growing needs of confinement facilities. Our mission for our customers, the citizens paying for the calls, is to respect them by charging fair rates, and providing timely, courteous customer service, while maintaining an outstanding track record of regulatory compliance at the local, state and federal level.
For Family and Friends - PAY-TEL has led the Industry since 1991 with a Customer Service Department dedicated exclusively to serving the needs of the families and friends who accept calls from inmates. Over the years as the telecom industry has changed, PAY-TEL has led the way with new and innovative calling options (debit, prepaid cards, etc.) for inmates. At the same time PAY-TEL has created Prepaid and Direct Bill account options with multiple ways to pay for families whose local carrier refuses to bill inmate calls.
For Confinement Facilities - PAY-TEL is dedicated to providing the highest quality and most dependable inmate phone service to the confinement facilities where we operate and to the citizens they serve. Our unmatched client retention is proof of our twenty year history of honoring our commitments to provide cutting edge technology with quality service and support.