"Our goal is to respect every customer and provide quick, courteous service to all our customers."

Vincent Townsend

Dear Customer:

We recognize that right now is a difficult time in your life as you deal with having a loved one or a friend in jail. Our goal is to make communicating with this individual convenient and reasonably priced.

If you currently use a cell phone, cable phone or a competitive local phone company (i.e., not the prevailing local phone company for your area), these carriers do not allow inmate collect calls to be billed to your number. If you have accepted a high number of collect calls, you may have reached the billing limit that is allowed with your local phone company.

PAY-TEL has worked hard to develop quick and easy options for you to open an account with us so your ability to receive calls will not be interrupted. Pay Tel offers two Calling Options to help you stay connected. We have a Prepaid Account that you pay for your calls before receiving them and there is no credit check. We also have a Direct Bill Account option where we will bill you for calls once you submit a credit application and receive a satisfactory Beacon Credit Score. We accept payments with Visa, MasterCard, Check/Debit Card, MoneyGram and Western Union Prepaid Services.

Our goal is to respect every customer and provide quick, courteous service to all our customers. If you should ever have a problem with our service that is not resolved to your satisfaction, please contact me directly by clicking Contact President and filling out the contact form. Please include your account number (phone number) and your PIN so that I may review your account.

Additionally, if you have a suggestion on how we can better serve you, please email me with your thoughts. We are always looking for ways to improve our service, and we appreciate the input we receive from our customers.

Thank you for the opportunity to serve you.


Vincent Townsend
President, Pay-Tel Communications, Inc

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